Summarize

Our refund and return policy is valid for 30 days. If more than 30 days have passed since the date of your purchase, we will not be able to offer you a full refund or exchange.

To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of merchandise are exempt from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Other non-returnable items:

Gift card
Downloadable Software Products
Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

In some cases, only partial refunds are allowed:

Books with visible signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records.
Any item that is not in original condition, damaged or missing parts due to no fault of ours.
Any item returned more than 30 days after delivery

Refund

Upon receipt and inspection of your return, we will send you an email notifying you that we have received your return. We will also notify you of the approval or denial of your refund.

If you are approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days.

Delayed or missing refunds

If you have not received your refund, please check your bank account again first.

Then contact your credit card company, it may take some time for your refund to be officially issued.

Next contact your bank. Refunds usually require some processing time before they are issued.

If you have done all of the above and have not received a refund, please contact us at {email address}.

Specials

Refunds are only available for original priced items. No refunds will be given on special-priced items.

Exchange goods

We only replace defective or damaged merchandise. If you need to exchange it for the same item, please email us at {email address: akkbioservice@gmail.com} and send the item to: {physical address}.

Souvenirs

If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit for the value of the return. Upon receipt of the returned merchandise, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver has sent the order to themselves for later gifting to you, we will refund the gift giver and they will find your return.

Shipping Returns

To return your product, you should mail it to: {physical address}.

You will be responsible for paying the shipping costs to return the item. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time it takes for an exchange product to reach you may vary.

If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. There is no guarantee that we will receive your returned merchandise.

Need help?

For questions regarding refunds and returns, please contact us at {email}.